Portfolio support modernization
Pulled support, maintenance, and feature requests into one flow with clear expectations.
Problem
Triage, upkeep, and new work were coming through different channels, so priority issues kept getting buried.
Contribution
Consolidated everything into a single board, ran daily triage passes, kept the fragile SOAP-heavy app stable, and still shipped the backlog’s high-leverage fixes.
Impact
Held responses inside two days, quotes around five days, and approved fixes inside roughly 10 days while keeping clients in the loop.